WPPL Staff – Catalog and App Support

Submit help and issue tickets and feature requests for Koha, Aspen or the WPPL Connect App here. 

If the issue is CRITICAL (e.g. Koha or Aspen is down), please CALL Chip, CJ or Connor (during daytime working hours—for evening and weekend outages, please follow the Technology After-hours procedures). Please Submit a support request in addition to placing a call.

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Your Email *

Your Department *Adult ServicesCirculationTechnical ServicesYouth ServicesAdministration/Other

Category *Select Issue CategoryKoha – AcquisitionsKoha – Cataloging & SerialsKoha – CirculationKoha – ILL (Including SearchOhio)Koha – NoticesKoha – Patron AccountKoha – Searching (staff interface)Koha – Feature/Improvement RequestKoha – Other (specify in description)Aspen – Grouped WorksAspen – ListsAspen – My Account (Patron Account)Aspen – Overdrive/Hoopla IntegrationAspen – Searching/CatalogAspen – Feature/Improvement RequestAspen – Other (specify in description)WPPL Connect Mobile App

Description of Issue/Request *

Briefly describe your issue or request.

Mobile Device Platform *Android – PhoneAndroid – TabletAndroid – Other (List in details)iOS – iPhoneiOS – iPadiOS – Other (List in details)MacOS

Details of Issue/Request *

Please fully describe the issue or request. If there is a desired outcome or resolution, please include that as well.

Koha/Aspen Staff Login

For Koha issues, and Aspen issues using a staff login, please enter your staff login (e.g. circ2, jdoe, etc.)

Patron Card Number/Link

If the issue involves a patron account, include the Patron’s library card number. A link to the patron in Koha is also acceptable.

Item Barcode/Link

If the issue involves a specific item, include the item barcode. A link to the item in Koha is also acceptable.

Do you have Patron, Item, or Staff Login information to enter? *

• No, I do not have any staff login, patron card, or item information to enter.
• Yes, I need to enter some information above.

Screenshots

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

If you have screenshots of your problem or issue, please upload them here. (.jpg, .jpeg, .png files only)

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